Senior Medical Transportation in Oakland County: A Guide for Families in Southfield, Troy, Royal Oak and Beyond

Giving up the car keys is a big moment for an older adult — and for the family. Suddenly every cardiology follow-up, eye appointment and physical therapy session needs a plan. Adult children juggle work to drive, and when they can't, appointments get pushed back.

This guide is for families and caregivers in Oakland County who want a dependable way to get a parent or loved one to medical care. CuraTransit is based in Southfield, in the middle of the county, and drives seniors to appointments here every day.

The short answer

The safest way for many Oakland County seniors to get to medical appointments is a door-to-door non-emergency medical ride — an ambulatory ride with a driver who helps from the door if your parent walks with a cane or walker, or a wheelchair-accessible van if they use a wheelchair. CuraTransit serves all of Oakland County from Southfield; families can book on a parent's behalf, ride along, and pay privately, while senior communities can use a facility contract. Call 248-320-9092.

Why rideshare often doesn't work for seniors

• Drivers usually wait at the curb and aren't trained to help someone with a walker down icy steps.
• Many cars sit too low for a safe transfer after hip or knee surgery.
• Folding a wheelchair into a trunk isn't possible with power chairs.
• Seniors with memory loss may need someone to walk them inside and check them in.
• Clinics often won't release a patient to a rideshare driver after sedation.

Our comparison of wheelchair vans, ambulances and rideshare goes deeper.

Where Oakland County seniors are going

CuraTransit drives seniors to hospitals, medical offices and clinics across the county, including:

• Southfield — Henry Ford Providence Southfield Hospital and the medical office buildings along Northwestern Highway, Telegraph Road and 12 Mile Road. See Southfield.
• Royal Oak — Corewell Health William Beaumont University Hospital at 13 Mile and Woodward. See Royal Oak.
• Troy — Corewell Health Beaumont Troy Hospital and the medical offices along Big Beaver Road. See Troy.
• Farmington Hills — Corewell Health Farmington Hills Hospital and nearby clinics. See Farmington Hills.
• Novi — Henry Ford Providence Novi Hospital on Grand River Avenue. See Novi.
• Pontiac — Trinity Health Oakland Hospital. See Pontiac.

We also drive Oakland County seniors to specialists in Detroit and Macomb County when their care takes them farther from home.

How to book a ride for a parent

1. Call 248-320-9092 or book online with your parent's name, pickup address and the appointment details.
2. Tell us about mobility — cane, walker, transport chair or wheelchair — and any steps at home.
3. Mention memory or hearing needs so the driver knows to walk your parent to check-in.
4. Choose one-way or round trip and give an estimated end time.
5. Add a companion seat if you'd like to ride along.
6. Confirm payment — usually private pay, or a facility contract if your parent lives in a senior community.

We confirm the ride with you (and with your parent, if you'd like) before the appointment.

For assisted living and memory care communities

Activity and wellness directors across Oakland County use CuraTransit for resident appointments that fall outside the community's own bus schedule. We follow your sign-out procedures, return residents to staff, and offer facility contracts with direct scheduling for recurring volume.

Tips for a smooth ride

• Keep a one-page medical summary (medications, allergies, doctors) in your parent's bag.
• Clear snow and ice from steps and walkways in winter — Michigan winters are the most common source of pickup delays.
• Have the walker or chair by the door at pickup time.
• Share a phone number where the driver can reach someone if plans change.

Frequently asked questions

Can I book a medical ride for my elderly parent in Oakland County?

Yes. Adult children and caregivers can book rides on a parent's behalf, pay privately and ride along. CuraTransit serves all of Oakland County from its office in Southfield.

Do drivers help seniors who use walkers?

Yes. Drivers provide arm-in-arm assistance from the door to the vehicle and into the destination, and stow walkers and canes during the ride.

Do you transport seniors in wheelchairs?

Yes. Wheelchair users ride in accessible vans with a ramp or lift and stay in their own chair, which is secured for the trip.

How much does senior medical transportation cost?

Private-pay rates depend on distance, ride type, wait time and time of day. Call 248-320-9092 for a free quote before you book.

Can memory care residents ride with CuraTransit?

Yes. We follow the community's sign-out procedures, walk residents to check-in, and hand off directly to staff or family on return.