Medical Transportation FAQs

We recommend booking at least 24–48 hours in advance to ensure availability. For recurring appointments or hospital discharges, please contact us as early as possible so we can coordinate your schedule. We will do our best to accommodate same-day requests based on availability.

Yes. We specialize in wheelchair transportation. Our vehicles are fully equipped with ramps, lifts, and securement systems to safely transport passengers in manual or power wheelchairs. Our drivers are trained to assist with boarding, securing, and exiting.

Absolutely. We provide ambulatory transportation for passengers who can walk but prefer not to drive or need assistance. This is ideal for seniors, post-procedure patients, and anyone who needs a reliable, professional ride to a medical appointment.

No. CuraTransit provides wheelchair-accessible van and ambulatory rides only. If a patient must lie flat during the trip or needs medical monitoring on the way, please arrange an ambulance provider. In an emergency, call 911.

Yes, a companion or family member is welcome to accompany the passenger. Please let us know when booking so we can ensure there is space available in the vehicle.

Yes. We offer both one-way and round-trip transportation. For round trips, please provide your estimated return time when booking so we can schedule your return pickup accordingly.

Yes. We offer recurring transportation scheduling for patients with regular appointments such as dialysis, physical therapy, chemotherapy, or other ongoing medical care. Contact us to set up a recurring schedule.

Yes. We provide hospital discharge transportation. We recommend coordinating with us and your discharge planner in advance to ensure timely pickup. Please have the discharge time and pickup location ready when you contact us.

We are based in Southfield and serve Wayne, Oakland and Macomb Counties — including Detroit, Southfield, Troy, Royal Oak, Dearborn, Livonia, Warren, Sterling Heights, Farmington Hills, Pontiac, Novi, Clinton Township and surrounding communities. Longer trips outside the three counties are quoted case by case depending on distance.

You can book a ride by calling us at 248-320-9092, using the online Book a Ride form on this website, or by emailing us. We recommend calling for urgent or same-day requests. Every request is confirmed personally by our team.

CuraTransit accepts four payment types: facility contracts, private pay, eligible Michigan auto-accident (no-fault PIP) claims and eligible Michigan Assigned Claims Plan (MACP) cases. Private-pay rates depend on distance, ride type, waiting time and trip details — call 248-320-9092 for a free quote.

Yes. Hospitals, dialysis centers, rehab and skilled nursing facilities, assisted living communities and hospices across Wayne, Oakland and Macomb Counties can set up a facility contract with direct scheduling, recurring rides and contract pricing. Call 248-320-9092 or use the Healthcare Partners form.

Same-day rides are available based on vehicle and driver availability. For the best chance of a same-day ride, call 248-320-9092 rather than using the online form.

Michigan no-fault personal injury protection (PIP) benefits cover allowable expenses for an injured person's care, recovery and rehabilitation, and the State of Michigan lists transportation to and from medical appointments among PIP benefits. CuraTransit accepts eligible auto-accident claims and MACP cases, subject to claim status and benefit verification.

The MACP provides no-fault benefits to eligible people hurt in a Michigan auto accident when no auto insurance policy applies to them; an insurer is assigned to handle the claim. CuraTransit accepts eligible MACP cases for accident-related rides after claim assignment and benefit verification.

Our office is open Monday–Friday 8:00 AM–6:00 PM and Saturday 9:00 AM–4:00 PM. Sunday rides are available by appointment.

Yes. CuraTransit drivers are background-checked, CPR-certified and trained to assist passengers with a wide range of mobility needs, including safe wheelchair boarding and securement.

No. CuraTransit provides non-emergency transportation only. If you are experiencing a medical emergency, call 911.