Patient Transportation Contracts for Hospitals, Dialysis Centers and Senior Communities in Metro Detroit

For discharge planners, dialysis social workers and senior-living staff, transportation is a daily operational problem. A patient can't leave until a ride arrives. A resident misses a specialist visit because the community bus was booked. A dialysis chair sits empty because a pickup fell through.

A facility transportation contract with a dependable non-emergency medical transportation (NEMT) provider solves much of this. This guide explains how facility contracts work with CuraTransit across Wayne, Oakland and Macomb Counties.

The short answer

A facility transportation contract is an agreement between a healthcare or senior-living organization and an NEMT provider. Facility staff schedule patient or resident rides directly, and trips are billed to the facility under agreed contract terms instead of to the passenger. CuraTransit offers facility contracts for wheelchair-accessible van and ambulatory transportation, with direct scheduling, recurring rides and contract pricing for volume. Call 248-320-9092 or use the Healthcare Partners form.

Which facilities use transportation contracts?

What a CuraTransit facility contract includes

• Direct scheduling by phone or email with one dispatch team
• Recurring rides set up once and kept on the calendar
• Wheelchair-accessible vans with ramps or lifts and securement, plus assisted ambulatory rides
• Door-to-door handoff — pickup at the unit or front desk, and return to staff or family
• Proactive communication when appointments run long or discharge times change
• Contract pricing based on trip volume, distance and ride mix

CuraTransit provides seated transportation only. Patients who must lie flat or need monitoring en route require an ambulance provider.

How to set up a facility account

1. Contact us through the partner inquiry form or call 248-320-9092.
2. Share your typical trip volume — daily discharges, weekly dialysis rides or monthly resident appointments.
3. Tell us your service area — your facility address and the hospitals and clinics your patients visit.
4. Agree on scheduling and billing — who books, how changes are communicated and how trips are invoiced.
5. Start scheduling. Standing rides are loaded once; one-off trips are booked as needed.

What to look for in an NEMT transportation partner

• Reliability on early and late trips. Dialysis chairs start early; discharges often happen late in the day.
• Trained drivers. Background checks, CPR certification and hands-on wheelchair training.
• Door-to-door service, not curb drop-offs — especially for memory care residents.
• Local knowledge of hospital entrances, discharge lounges and medical office buildings.
• One point of contact for schedule changes.

CuraTransit is based in Southfield and serves facilities across Wayne, Oakland and Macomb Counties every day.

Frequently asked questions

What is a facility transportation contract?

It is an agreement that lets a hospital, dialysis center, rehab facility or senior community schedule non-emergency rides for patients or residents and pay for them on contract terms, rather than having each passenger pay.

Does CuraTransit offer contract pricing for high volume?

Yes. Facilities with recurring or high-volume transportation can set up contract pricing based on trip volume, distance and ride type.

Can discharge planners book same-day rides?

Same-day discharge rides are handled based on vehicle availability. The earlier we know the expected discharge time, the easier it is to have the right vehicle ready.

Which facilities does CuraTransit serve?

We serve hospitals, dialysis centers, rehab and skilled nursing facilities, assisted living and memory care communities, hospices and clinics across Wayne, Oakland and Macomb Counties.

Do you transport stretcher patients for facilities?

No. CuraTransit provides wheelchair-accessible van and ambulatory transportation only.